Here’s the translation of the provided text in Italian:
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For the order:
1. Do I have to pay sales tax?
No, there is no sales tax on our website.
2. What payment methods do you accept?
We accept credit cards (Visa and Master), Western Union, and bank transfer.
3. Is my payment secure on your website?
All online payments are secure and protected. Our site creates a secure business environment, and our ordering system uses encryption technology to protect your personal registration information on our website. If your browser and local network support encrypted data transmission applications, the encryption system will provide you with a secure shopping environment.
4. What should I do if I encounter payment errors while using a credit card to pay?
If there is an error while using the credit card to pay, please return to the item page and reorder; your previous unpaid orders will be canceled within 24 hours, or contact your credit card company to verify if the credit card transaction was authorized. If you have three or more orders that cannot be paid through our system, feel free to contact us for assistance.
5. What will happen if my credit card has been charged, but my order hasn’t gone through?
If you do not receive an order confirmation number within 24-48 hours, it means that your order has not been completed. If your credit card has been charged for unsuccessful orders, we will refund your credit card account, or you can contact us to continue processing already paid orders. For all paid and confirmed orders, the warehouse will arrange shipment immediately.
6. If I cannot order online, what should I do?
If you encounter this issue, please try the following steps:
First, please clear your browser cookies, and restart the browser, disable your computer’s firewall, and then try again.
Second: If the problem persists, try using another computer or another browser such as Firefox, and then try again. Alternatively, you can wait a couple of hours and then try to access again.
Finally: If the previous steps do not work, you can contact us.
For the order process:
1. Do you have stock of all items?
In general, we have stock of all items listed on our site. However, from time to time some items may be out of stock due to high demand. If you have already selected an item, and the payment has been completed, but for some reason it is now out of stock, we will contact you as soon as possible and advise you to choose similar items or we will refund your account.
2. Can I modify my order after payment?
Please note that once the order has been placed and processed, it is difficult to modify or cancel it. If you wish to change your order, please contact us, and we will do our best to accommodate your needs. However, once the order has been shipped, it cannot be modified or canceled.
3. Can I cancel my order?
Order cancellation must be applied before the goods are shipped. We usually process orders within 24 hours of order generation, and we will arrange for shipment within 24-48 hours. The order will not be canceled once the items have been shipped.
4. How can I cancel an order?
Please contact our customer service via email within 24 hours of placing your order. However, sometimes we will arrange shipping within 24 hours after the order is generated. Depending on the time of placing the order and the courier’s pickup time, the goods will be shipped faster.
5. What are the shipping methods for orders and delivery times?
The delivery time for the order depends on your location and the product you ordered. Under normal circumstances, we will arrange shipment within 24-48 hours after your payment. We have various shipping methods, and for more shipping information, please contact our customer service.
6. How can I track my order?
You can check the order status at any time on our site. After the order has been shipped, we will send you the corresponding tracking number via email to your inbox. You can see our shipping policy; sometimes the courier’s site does not update the package status in time, please wait 3 days patiently and check again.
7. What should I do if my order is undeliverable?
Make sure that all your orders have been shipped. If your package has been shipped according to the tracking website but you have not received the merchandise within 2 weeks, please contact our customer service for assistance.
For after-sales service:
1. How do I return an item?
We provide customers with high-quality products and excellent services. If you need to return or exchange, we will be happy to assist you.
You can return or exchange without reason within 14 days of the purchase date of the goods.
2. How long does it take to process a return or refund?
The total time consists of two parts. The first part is the processing time, which starts from when you apply for the return or refund, plus the time for our operating program. The second part is the actual transportation time, which is the time for the exchange and reshipment back to you.
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Let me know if you need any further assistance!